2014 Jeep Compass

2014 Jeep Compass recalls (2)

• SEAT BELTS:PRETENSIONER

  Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

  Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.

• ENGINE

  Chrysler Group LLC (Chrysler) is recalling certain model year 2013 Dodge Avenger and Chrysler 200, and model year 2014 Jeep Compass and Patriot vehicles equipped with 2.4L engines. Due to abrasive debris in the balance shaft bearings, these engines may have a loss of engine oil pressure, possibly resulting in an engine stall or engine failure.

  Remedy: Chrysler will notify owners, and dealers will replace the engine balance shaft module, free of charge. The recall began on December 24, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N52.

2014 Jeep Compass safety ratings

Source: NHTSA NCAP ratings.

2014 Jeep Compass owner complaints (15)

• FUEL SYSTEM, GASOLINE

  The contact owns a 2014 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle suddenly lost automotive power. Several Unknown warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired due to a towing issue. In addition, the contact stated that the vehicle was taken to a local independent mechanic, where it was repaired for an electronic throttle body control unit failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 128,000.

• SEATS

  The contact owns a 2014 Jeep Compass. The contact stated that while entering the vehicle, the driver’s side headrest had deployed from the bottom of the headrest and was partially separated. The contact stated that while driving, the headrest was sticking out and poked her in the back of the neck. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 103,000.

• AIR BAGS,SEATS

  The contact owns a 2014 Jeep Compass. The contact stated that the center of the steering wheel was protruding outwards, and while attempting to sound the horn, the horn failed to operate. While entering the vehicle, the headrest on the driver's side was bumped and the headrest deployed. Approximately 2 months later, while entering the vehicle, the passenger’s side headrest deployed without impact. The dealer was contacted and confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The dealer referred the contact to another facility to replace the air bags; however, the air bags were not replaced. The manufacturer was not informed of the failure. The failure mileage was approximately 87,000.

• ENGINE

  The contact owns a 2014 Jeep Compass. The contact stated while driving 35 MPH, the vehicle stalled, the steering wheel became inoperable, and the RPM went to zero. The contact was unable to pull over to the side of the road. The contact was able to restart the vehicle after approximately 15 minutes. The contact stated that the failure had been recurring intermittently. The vehicle was taken to an independent mechanic, where it was test-driven, and the failure was duplicated. The mechanic determined that the failure was related to NHTSA Campaign Number: 13V552000 (Engine). Several dealers and the manufacturer were contacted, and the contact was advised that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 96,000.

• STEERING,SUSPENSION,POWER TRAIN

  am submitting this complaint regarding a serious safety issue with my 2014 Jeep Compass. While driving, the vehicle feels as though the passenger-side front wheel is going to snap off at any moment. The sensation and noise appear to come from the wheel or axle area, and the instability is strong enough that the vehicle does not feel safe to operate. I have taken the vehicle to multiple mechanics for inspections and test drives. Despite these efforts, no one has been able to locate the source of the problem or identify any faulty components. Although the mechanics report finding nothing wrong, the issue remains and makes the vehicle extremely concerning to drive on public roads. Because the problem affects steering stability and overall safety, I believe this may be a potential defect. I am requesting that the National Highway Traffic Safety Administration review this issue, determine whether other drivers have reported similar complaints, and consider whether an investigation or recall may be necessary. I can provide additional information, videos, photographs, or repair documentation if needed. Thank you for your attention to this matter.

• ELECTRICAL SYSTEM,ENGINE

  Car would turn on all lights in car while driving and shut off, recently the car will not start at all and is having engine issues.

• SUSPENSION,ENGINE AND ENGINE COOLING

  The contact's daughter owns a 2014 Jeep Compass. The contact stated that initially, while driving approximately 65 MPH, the rear-end of the vehicle was swaying. Upon inspection, there was severe rust on the rear suspension of the vehicle. The vehicle was taken to a mechanic who diagnosed that there was severe rusting to the rear suspension, with fractures on the passenger's side of the vehicle, with a fractured, detached suspension on the driver's side. The mechanic replaced the rear sub-frame, stabilizer links, and control arm. Approximately one year later, after driving 130,000 additional miles, the daughter informed the contact that oil needed to be added more frequently. The contact was informed that while her daughter was driving approximately 65 MPH, the vehicle lost motive power and decelerated quickly; and while depressing the accelerator pedal, the engine revved abnormally and coasted before decelerating. The driver was able to make it to the nearest parking lot and turned off the vehicle. The vehicle was towed to a Certified Mechanic, who diagnosed the vehicle with a rear catalytic converter failure; however, replacing the part failed to fix the vehicle. The mechanic advised the contact to take the vehicle to a dealer for assistance. The vehicle was towed to a dealer and was diagnosed and determined that the catalytic converter and Oxygen sensors had failed; however, the vehicle was not repaired. Subsequently, a different mechanic replaced the front catalytic converter and performed an oil change. The manufacturer was informed of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

• ENGINE

  The contact owns a 2014 Jeep Compass. The contact stated that while driving approximately 45 MPH, the vehicle decelerated and, while releasing the brake pedal, the vehicle stalled. The contact was able to coast to a stop, shift into park(P), and restart the vehicle to continue driving. The failure reoccurred and became a persistent failure, and occurred at various speeds or while the vehicle was idling. The check engine warning light was temporarily illuminated. The vehicle was taken to a certified mechanic, and metal shavings were found inside the oil pan, which the engine failure. The engine was replaced; however, the failure reoccurred. The contact learned that the vehicle was previously included in NHTSA Campaign Number: 13V552000 (Engine) and the vehicle was taken to the dealer and repaired in 2018. The contact called another dealer, Baxter Auto Group (17225 Burt St, Omaha, NE 68118); but the vehicle was not repaired. The vehicle was taken to a third dealer, Woodhouse Chrysler Dodge Jeep Ram Bellevue (7713 S 19th Cir, Bellevue, NE 68147); who determined the vehicle had experienced the failure listed in the recall. The dealer determined that the engine needed to be replaced; however, the engine was not replaced. The manufacturer was informed of the failure. The failure mileage was approximately 85,000.

• ENGINE AND ENGINE COOLING

  The contact owns a 2014 Jeep Compass. The contact stated that while driving, a ticking noise was present coming from the engine, and the vehicle suddenly stalled. Moments later, smoke and flames were present coming from the engine compartment. The fire department was called to the scene and extinguished the fire. The cause of the fire was an engine failure. A fire report was filed at the scene. The vehicle was towed to the local dealer, who replaced the engine with a used engine, but shortly after retrieving the vehicle, the engine failed and the vehicle stalled. The cause of the failure was not yet determined. The manufacturer was not contacted regarding the failures. The failure mileage was 119,000.

• ENGINE

  The contact owns a 2014 Jeep Compass. The contact stated that while driving in a tunnel at approximately 50 MPH, the vehicle stalled. The vehicle was immediately restarted, and the vehicle operated normally. During the failure, there were no warning lights or messages displayed. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not performed. The contact was informed that no diagnostic codes were found related to the failure. The manufacturer was not yet contacted. The failure mileage was 95,000.

• AIR BAGS,SEATS

  Headrest airbag went off randomly with no reason while driving. It broke when it went off and cannot be put back or reset.

• SEATS,UNKNOWN OR OTHER

  The 2014 Jeep Compass was in a parking lot and the driver side head restraint opened up as though there was an accident, but there was no accident and no warning system, message, or other symptoms. There is broken plastic inside the headrest, so it cannot be reassembled. It is a safety issue because the part cannot be put into the original configuration that was intended by Jeep, so the current safety of my neck while in this car is unknown. Police and insurance were not involved because there was no accident. Dealer claims that (a) Jeep will not pay for a replacement despite the existence of multiple TSB's, and (b) there is a federal law preventing replacement parts from being manufactured on hand, so they must be ordered for every occurrence of a complaint, meaning I have been waiting for months to get this replaced - while in an uncertain state of safety. I am concerned that I will approach a statute of limitations on my complaint and not be able to get it fixed at all.

• ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE

  The car broke down the very first day I got it! The alternator had to be changed I took it back to Auto connection where I got it from and they replaced it. Since then the car has been breaking down, I have had to pay for out of pocket for a new thermostat, another alternator, hoses, fuel pump, and I have only had the car a yr. Now it’s making a loud hissing noise after I just paid for brand new spark plugs and it’s not accelerating and ver 40/45 mph! Which is costing me more money to pay for a uber to work and everywhere I need to go while still making car payments! My insurance doesn’t handle these repairs. I need immediate help please!

• AIR BAGS,SEATS

  What component or system failed or malfunctioned, and is it available for inspection upon request? The headrest in the passenger seat deployed without a car accident. Just randomly when the car was parked. Jeep dealership wants to charge me 140 dollars to inspect this and the air bags. Supposedly both have recalls but they have “expired”. How was your safety or the safety of others put at risk? It hit my husband in the head while he was sitting passenger. Now no one can sit comfortably in that seat and I’m scared the air bags are going to also deploy while I’m driving the car which could injure me and my kids in the process. Has the problem been reproduced or confirmed by a dealer or independent service center? No they are trying to charge me to look and told me it would be over 800 dollars to fix, which I do not have right now. The headrest is VERY obviously deployed. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

• AIR BAGS

  Hello, My VIN is [XXX] and I have a 2014 Jeep Compass Latitude. I took my vehicle into the Jeep Dealership on Val Vista and Williamsfield Rd to have my airbag recall serviced. I picked up my vehicle and the airbag light was still on, I didn't think too much about it since it could have not been related to the airbag recall. However, I was later informed by pep boys and another mechanic that the airbag recall was not replaced. I was also informed on the phone by a dealership service man they did not have the part to replace the airbag and it did not get fixed even though they stated on the paperwork and when I picked it up that the airbag recall was serviced and the airbag was functioning properly, I have contacted the attorney general and the dealership regarding this issue and the dealership is claiming im incorrect and they serviced my air bag and asked me to bring the car in to reset the airbag light and see if there is something else going on with the airbag. The airbag recall part that was supposed to be replaced is the original manufactured airbag from 2013. I trusted the dealership on their word that the airbag was working and they let me drive around like that with my family while they cashed the 2500 check and did nothing with the airbag recall replacement. I am concerned about the actions of the dealership for my families safety as well as other families safety when they take their car to this dealership to get their recall's serviced. I would like to fix the problem with my airbag without having to take it to this specific dealership and would like to let others know so we can avoid any injuries or anything serious happening as a result of this dealership not actually fixing their safety recalls. Please let me know if you would like me to submit pictures for the information I provided. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)