2021 Kia Soul

2021 Kia Soul recalls (2)

• ENGINE

  Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage.

  Remedy: Kia will notify owners, and dealers will inspect and, if necessary, replace the engine, free of charge. In addition, Kia will deploy Piston Ring Noise Sensing System (PNSS) software. The recall began June 11, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC209.

• ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL

  Kia America, Inc. (Kia) is recalling certain 2021-2023 Seltos and Soul vehicles. The piston oil rings may have been manufactured incorrectly, which can result in engine damage.

  Remedy: Dealers will inspect and replace the engine as necessary, free of charge. Dealers will also install piston-ring noise sensing system (PNSS) software, free of charge. Owner notification letters were mailed April 4, 2025. Owners may contact Kia customer service at 800-333-4542. Kia's number for this recall is SC336.

2021 Kia Soul safety ratings

Source: NHTSA NCAP ratings.

2021 Kia Soul owner complaints (15)

• ENGINE AND ENGINE COOLING

  The contact owns a 2021 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that the high oil consumption might cause a fire in the engine bay due to a failure with the piston rings. The contact referenced NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); as the possible cause for the failure. The vehicle was taken to a dealer, and the dealer declined to perform the recall repair because the vehicle did not experience a specific failure, even though all the other issues the vehicle had experienced were listed in the recall notice. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 215,000.

• ENGINE AND ENGINE COOLING

  The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was restarted but continued to stall each time the vehicle was stopped. There was an unknown warning light illuminated. The vehicle was taken to Auto Zone for an unknown diagnostic test and then towed to the dealer. The dealer determined that a tune-up was needed. The vehicle was also towed to an independent mechanic and associated the failure with NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The contact was advised to take the vehicle back to the dealer. The vehicle was towed back to the dealer, and it was determined that there was sludge inside the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 109,000.

• ENGINE

  My 2021 KIA Soul has a recall order for P1327 code which is the knocking noise from the piston ring. The KIA dealership in Idaho Falls is denying the recall order, claiming that it has to be from the upper chamber, not the lower chamber. Which is not stated in the recall letter. They have done everything to avoid this recall. I have evidence that they know the engine have all the symptoms of the piston ring, but trying to avoid everything to replace the engine. They even deny giving the part name that is causing the knocking noise and not giving me the diagnostic report. Even charging $6,000 for the engine replacement.

• EXTERIOR LIGHTING,UNKNOWN OR OTHER,ENGINE

  My 2021 Kia Soul has stalled unexpectedly while being driven on multiple occasions. When the vehicle stalls, the engine shuts off and the vehicle loses propulsion, creating a risk of a collision, particularly if it occurs in moving traffic. There have been no warning lights or messages before the vehicle stalls or when the stalling occurs. The vehicle has severe engine oil consumption. After approximately 3,000 miles, the oil level can become so low that no oil is visible on the dipstick. I do not know whether the excessive oil consumption is causing the stalling, but I believe that to be the reason. I previously brought the vehicle to an authorized Kia dealership while it was under warranty because of the oil-consumption problem. The dealership told me that the vehicle was probably leaking oil, that a part needed to be ordered, and that they would contact me when the part arrived. They never contacted me, and the problem was not resolved. I have since reported the repeated stalling and excessive oil consumption to Kia corporate. Kia instructed me to return the vehicle to the dealership for additional testing. I told Kia that I do not feel safe driving the vehicle approximately 40 minutes to the dealership because it has repeatedly stalled while being driven. I asked whether Kia would tow the vehicle, but Kia would not commit to providing a tow. I also asked Kia to put in writing its instruction that I should drive the vehicle to the dealership despite the reported stalling, and Kia declined. The vehicle remains available for inspection. The cause of the repeated stalling is most likely due to burning of excessive oil. I am concerned about an unexpected loss of propulsion occurring again while the vehicle is in traffic.

• ENGINE AND ENGINE COOLING

  The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine and engine oil warning lights were illuminated. The contact added engine oil to the engine and restarted the vehicle, but the failure persisted. The vehicle was towed to an independent mechanic, who was unable to repair the vehicle. The vehicle was then towed to the dealer, but the vehicle was not diagnosed or repaired. The contact associated the failure with NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 65,000.

• ENGINE AND ENGINE COOLING

  The contact owns a 2021 Kia Soul. The contact stated that on several occasions while the vehicle was stopped, the vehicle stalled. The vehicle was restarted after each failure. The contact stated that during one of the failures, the check engine warning light was illuminated. The contact stated that a quart of oil needed to be added to the engine after driving every 30 miles. Additionally, on one occasion while the vehicle was stopped, the vehicle stalled and failed to be restarted. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The manufacturer was notified of the failure. The failure mileage was 102,261.

• UNKNOWN OR OTHER

  Took my vehicle in a year ago for the oil piston recall to the Kia dealer in North Huntington, Pa. I was told they corrected the recall during other servicing. My vehicle just broke down and is unable to be driven due to this unresolved issue.

• SUSPENSION,WHEELS

  Noise while driving and over bumps and steering

• ENGINE

  Vehicle: 2021 Kia Soul LX, 2.0L Engine Subject: Loss of Motive Power and Stall While Driving Under Recall SC336 Description of Incident: On 07/02 @ roughly 6:15PM, while driving on the highway I-35E at approximately 60 MPH, my vehicle's engine experienced a sudden and complete loss of engine power, stalling while in motion. I was able to safely navigate to the shoulder, activate my hazard lights, and restart the vehicle after pulling over. This stall occurred despite the vehicle being covered by Recall SC336 for defective piston oil rings . The recall condition explicitly warns that engine seizure can result in "loss of motive power," creating a significant risk of crash or injury. Ongoing Symptoms (Documented): · Excessive oil consumption: Over 2.5 quarts low after approximately 1,000 miles since the last oil change. This aligns with the recall's "increased oil consumption" warning. · Audible engine knocking when shutting off and ticking during acceleration. This matches the "abnormal noise from the engine" described in the recall. · Active Diagnostic Trouble Codes (DTCs) stored: P0017, P0014, P000B, P0172, P0300, P0301, P0302, P0303, P0304. These indicate timing issues, misfires on all four cylinders, and oil pressure-related failures. Vehicle had similar codes when visited for recall February of this year. Was told everything looked fine. · The vehicle shows signs of instability when accessories (A/C, headlights) are engaged, suggesting the engine is struggling to maintain idle. Safety Risk: The vehicle is unsafe to drive. The stall on the highway presented an immediate crash risk due to the sudden loss of power, which also disables power steering and power brakes.

• ENGINE AND ENGINE COOLING

  The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power while the accelerator pedal was depressed. No warning light was illuminated. The contact pulled over to the shoulder of the road, where the vehicle was later towed to the residence. The vehicle was towed to a local independent dealer, where it was determined that the engine oil level was low. The contact associated the failure with NHTSA Campaign: 25V099000 (Engine and Engine Cooling). The local dealer was contacted and submitted a claim along with service records. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a claim was not filed. The failure mileage was approximately 72,000.

• ENGINE

  The vehicle burns oil. The first incident occurred when the car stopped running. Fortunately I was in a residential area and was able to pull into a parking lot. My mechanic confirmed it was lack of oil in the engine. I have taken it to the dealership and had it tested, but they said it was not enough, and then with the recall, they again said it was not the problem. It continues to burn oil and I have to check it at every gas refill to check the level.

• POWER TRAIN,UNKNOWN OR OTHER,ENGINE

  I am filing this complaint regarding my 2021 Kia Soul due to repeated engine and powertrain failures and concerns about the quality and safety of the repairs. While my vehicle was under Kia's 100,000-mile powertrain warranty, I repeatedly brought it to the dealership for excessive oil consumption and transmission problems. Despite multiple visits, the dealership performed minor repairs or claimed they could not identify the transmission issue. I also contacted Kia Consumer Affairs but received no assistance. Shortly after my warranty expired, Kia determined both the engine and transmission required replacement. The repairs were completed as a "good faith" repair rather than a warranty or recall repair, using remanufactured components. Since then, I have continued experiencing problems. The replacement engine appears to have been installed improperly, including stripped motor mount bolts/pins and a missing bracket. Within months, I also developed radiator and coolant reservoir problems, raising additional safety concerns. I understand Kia has issued recalls and service campaigns involving similar engine and powertrain defects. When I previously checked my VIN, I recall it showing an engine-related recall. However, a recent search showed no open recalls. Regardless, my vehicle experienced the same failures and required replacement of both the engine and transmission after I repeatedly sought repairs while still under warranty. I believe these repeated failures and the apparent improper installation of the replacement engine warrant investigation. I have repair records documenting my complaints, the repairs, and the continuing issues.

• EXTERIOR LIGHTING

  Nothing happened - YET. I'm reporting a manufacturing error. Refer to my upload. I wouldn't be suprised that this defect has been the root cause of some accidents though.

• ENGINE

  The first incident occurred on November 2, 2025. I was driving down a state road. I missed my turn so I pulled into a parking lot to turn around. Once I was able to pull out, I put my foot on the accelerator and felt no resistance. The car rolled out of the parking lot onto the road. I kept pressing the accelerator hoping the gas would return but my car rolled along without picking up speed. I was able to turn into a gas station to get my car off the road. I turned the engine off. When I turned it back on, all of the lights on the dashboard came on, before the only one that remained lit was the check engine light. I had the car towed to my local mechanic who after diagnosing, told me my car over consumed oil which resulted in the engine shut down. I was due for a change in a 400 miles. He said it was a known problem with Kia Souls and advised me to take it to a Kia dealership for inspection, which I did. I've taken it to Kia Danvers. Since 11/2/25, the issue has persisted. On 3/27/26, my car shut down 4 times while driving. Each time I would hear a loud noise coming from the engine, and I could feel the power draining from the steering wheel and pedals before the engine would shut off. After a minute or two, the car would restart. The problems continued on 3/29/26 where it happened 8 times. I was able to get it to Kia Danvers on 4/1/26 for a diagnostic exam and an oil change. They suggested an oil consumption test which I did on 5/4/26. They said my oil reduction was normal. On 5/7/26, while driving, my car began violently shaking with the shaking occurring in the engine. The check engine light came on. I pulled over and immediately called the dealership to explain what happened. The said to come in but I wasn't able to get it towed. When I took it in for scheduled service on 5/27/26, they noted the car consumed a lot of oil and suggested another oil change, and a combustion chamber cleaning.

• ENGINE

  My vehicle has been in the shop 7 times for misfire in all cylinders over a 2 1/2 year span Kia dealer refused to replace the engine, 8 months after I threatened to sue the dealership for saying they fixed the misfire in all cylinders issue and 8 months later I’m getting misfire in 4th cylinder. As the engine light came on again and I have a high end car diagnostic tool attached to the car which is giving me that code and previous codes of misfire in all cylinders. First misfire in all cylinders started at 16,000 miles bought car brand new and it continued all the way to 37,067 miles . The Kia dealership keep saying it’s this or that and it’s been fixed but the lights come on the previous 7 times after a week or less after taking it home from the dealer and then saying it’s fixed last time I wanted a new engine a Kia representative said it doesn’t need a new engine. I talked to a technician there about reading about this issue in alot of same vehicles he said I was right but Kia doesn’t want to pay for a new engine so they give excuses or just reset or clear the codes which doesn’t resolve the problem , Kia has changed the fuel tank, changed the spark plug wires, the spark plug cables the assembly,ecm which never resolved the problem