2015 Mazda CX-5

2015 Mazda CX-5 recalls (4)

• FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP

  Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."

  Remedy: Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.

• STRUCTURE:BODY:HATCHBACK/LIFTGATE

  Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.

  Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.

• VISIBILITY:WINDSHIELD

  Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.

  Remedy: Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.

• STEERING

  Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.

  Remedy: Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.

2015 Mazda CX-5 safety ratings

Source: NHTSA NCAP ratings.

2015 Mazda CX-5 owner complaints (15)

• ELECTRICAL SYSTEM,LANE DEPARTURE

  With a heavy downpour of rain the bsm flashes off, then after sitting for a few hours the car battery dies and the key fob is not recognized in the vehicle. Took it to a dealership and it stopped doing it. Code that are thrown have to do with some computer communication failing. I have had the car die on me 4 times in the last year that I’ve had it.

• UNKNOWN OR OTHER,SERVICE BRAKES,FUEL/PROPULSION SYSTEM

  I was near a red light and applied the brakes, but the car accelerated and ran into the truck stopped in front of me. This happened around May of 2024. I took the car to the Elk Grove Mazda dealer. They ran diagnostic and road tests but found nothing wrong. The car had the same problem again sometime later inside my garage. The car rammed into the drywall while I tried to stop by pressing the brake pedal. I took the car to the AAA repair shop in August 2024. They spent three days, and they told me they found a problem with the "steering angle sensor." It was 22 degrees off calibration. They reset the sensor, and the car ran better. However, the car acted again after some driving. It tries to accelerate while I apply the brake pedal near a stop. I took the car back to the AAA shop, but they did not find any problems in a whole week. I still drive this(my only) car, but extra careful, keeping a longer distance between cars in front of me and braking ahead few times ahead of any stop.

• AIR BAGS

  Air bags came out on own

• ENGINE,FUEL/PROPULSION SYSTEM

  While driving on the freeway the check engine light came on. I was able to drive the car home the remaining 20 minutes but there was some noticeable difficulty accelerating. When I went to turn on the car later that day the engine would not turn over and there was an audible rattling/chugging sound and the car itself shook. I was unable to get the car to start and the check engine light remained on. I had AAA check the battery the next day and confirm it was not a battery issue and a diagnostic revealed the P0192 code. AAA towed it to their shop where it was confirmed by the manager mechanic that the issue was with the high pressure fuel pump and that it was causing an issue with the low pressure fuel sensor as well. The mechanic was unable to determine what caused the pump to fail and has quoted me nearly $2000 to fix it. After some searching online it has become clear that this is an issue many other Mazda owners have faced and that is even a recall for the pump for years and makes from Mazda due to a known issue with DENSO fuel pumps causing this exact issue. Despite this being known and DENSO having admitted issue with fuel pumps in cars dating back to 2013, Mazda has not recalled the vast majority of the cars that could be affected. From information I've gathered, it is entirely possible that my vehicle could have just stopped running in the middle of the freeway due to this issue which obviously would have put me in great danger of an accident. To summarize: Low pressure fuel sensor and high pressure fuel pump with error code P0192 are cited as the issues. It's possible this issue can cause the car to stop running with no warning, which would be extremely dangerous especially on the freeway. The problem has been reproduced and confirmed by a AAA mechanic shop. The vehicle has been inspected by the AAA mechanic but no others. The check engine light came on but was not clear how extreme the circumstance was.

• POWER TRAIN,ENGINE

  The contact owns a 2015 Mazda CX-5. The contact stated that while pressing the brake pedal the engine had experienced very high revving and the vehicle would lurch forward. The vehicle was taken to the local dealer who performed a PCM and TCM program update and reset the KAM per the manufacturers TSB. The contact indicated that the failure was corrected for a while but recently the failure had reoccurred. The local dealer was contacted and a service appointment was scheduled. No further information was available. The manufacturer was not yet notified of the failures. The failure mileage was 25,000.

• AIR BAGS

  Was involved in accident on 8/12/23 with speed over 30mph at impact and not a single airbag deployed

• SUSPENSION,WHEELS

  Right swing arm/ball joint broke off doing a u turn. Vehicle has been maintained and garage kept.

• WHEELS

  The contact owns a 2015 Mazda CX-5. The contact stated the tires deflating abnormally. The contact stated that the tires needed to be inflated on a weekly basis. The contact took the vehicle to the dealer to be diagnosed. The contact was informed that the rims were improperly fitted to suit multiple tires, causing the tires to deflate. The vehicle had not been repaired. The tires had been replaced by several other brand tires however, the failure persisted. The dealer confirmed that the failure was not a tire failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 110,000.

• UNKNOWN OR OTHER

  While driving on the interstate, the passenger side front door glass shattered unexpectedly causing an eye injury. There was no noise of a rock hitting the glass or anything. Previous to the incident, the glass had no cracks or chips in it.

• FUEL/PROPULSION SYSTEM

  Occasionally have sudden unintended acceleration. Went to dealer, no codes shown. Replaced battery and did throttle service. Happens 1 or 2 times a month generally within first 5 minutes of trip when attempting to stop. While braking , rpm's go to 3k and brakes barely hold car stopped, so I throw it in neutral to stop...rpms eventually go down to normal. It's obviously a very dangerous situation. Im going to make another appt with dealer again but not optimistic because no codes show and they will keep the car until it happens but that could take forever. Went to other mechanics for fresh eyes and opinions. Some feel that it could be a software issue controlling the throttle body and said thats an engineering thing and that no technician will be able to figure that out. I had gone on Reddit / Mazda CX5 and found one other person with what looked like the exact same issue.

• FUEL SYSTEM, GASOLINE,STRUCTURE

  The contact owned a 2015 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 16V064000 (Fuel System, Gasoline) and 16V644000 (Structure) and requested to be removed from the recall distribution list as she no longer owns the vehicle. The local dealer and manufacturer were not contacted.

• SERVICE BRAKES,UNKNOWN OR OTHER

  I was on my way home going down a windy back road going about 45 mph. there was a jeep in front of me and the mail truck was in front of them. the mail truck went to slow down and take a right onto a different road and as the jeep slowed down i applied my breaks and there was no response. this was not the first time this had happened in this vehicle but this time i panicked and i had to cut my wheel into the persons front yard to the right of us as i was continuously picking my foot up and slamming it down on the break and there was no response my car was just speeding up. i ended up going into the road that the mail truck was taking a right on and i hit the front of his truck and went flying into the woods and the trees were what stopped me. i now live with constant nerve pain everyday from this and suffer with a compressed lower back fracture that limits me daily from many things. before this incident i had issues with the breaks and acceleration twice. i had taken it to mazda and they fixed my “break switch” ? obviously that wasn’t the problem.

• FUEL SYSTEM, GASOLINE

  The contact owns a 2015 Mazda CX-5. The contact stated that there was an abnormal fuel odor inside the cabin of the vehicle. The contact stated that fuel was leaking from the vehicle causing the vehicle to need refueling more often. The contact stated the vehicle was previously repaired under NHTSA Campaign Number: 16V064000 (Fuel System, Gasoline) which required that the fuel pump or tank to be replaced. The contact took the vehicle to a certified mechanic who informed her that the repair only required a sealant and cover that had since corroded. The certified mechanic replaced the electric intake fuel pump assembly. The manufacturer was not made aware of the failure. The approximate failure mileage was 74,000.

• SEATS

  The contact’s daughter owns a 2015 Mazda CX-5. The contact stated that the front driver’s side seat was previously moved in a forward position; however, when her son attempted to move the seat backward to drive the vehicle, the seat remained seized in the forward position. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was unknown.

• SERVICE BRAKES

  On Feb. 9, 2023, I started my vehicle and lots of warning indicators lit up the dash of my well-maintained vehicle. Check Engine, ABS, TPMS, SBCS to name some of the warning lights. When I took my car to the dealer, they told me the left front wheel speed sensor had mechanical failure and would need to be replaced. Said the car's antilock brakes wouldn't work without it being replaced. My car also has the automatic brakes to prevent collision and stability control systems which are dependent on wheel speed sensors' function. My vehicle mileage was 59307 when I took it to the dealer. Over $600 repair bill.